Frequently Asked Questions
1. What does your pricing include?
Let us make your wedding day perfect! You're always guaranteed:
a) A reply to your inquiry within 24 hours
b) Unlimited phone and email consultations leading up to your wedding day
c) Guidance and direction in selecting the appropriate ensemble to create the mood that you want for your wedding or event
d) Your favorite songs for your ceremony, cocktail hour, and reception (we do try to accommodate all special requests, including song arrangements unique to each wedding)
e) Coordination with your wedding venue and wedding planner
f) A member of our staff on-site to ensure that music begins on time and transitions are seamless
g) A blog post about your wedding to be featured on our website
h) A gift as a token of our appreciation
2. What time do you arrive at my wedding ceremony?
We always arrive 30-45 minutes before we begin playing. During this time, we set up and confirm all musical cues with your wedding planner or officiant. You are not charged for this time.
3. Will I have to provide anything for your musicians?
Please provide a chair for each musician. It is very important that the musicians be able to see the aisle clearly from where they are, even if all your guests are standing.
4. What if my ceremony begins late?
If your ceremony begins late and/or ends 20 minutes later than the anticipated time, you will be charged extra for the waiting time of the musicians (please see our rates.)
5. What are my payment options?
We require 50% of the payment as a retainer fee at the time of the booking, and the remainder 50% two weeks before your ceremony.
6. Do you have a cancellation policy?
Yes. If you cancel, you must notify us at least two weeks prior to your wedding date in order to receive a partial refund.
7. What music will you play?
At the time of your booking, we will provide a form where you can indicate your requests for music for different parts of your wedding ceremony. All requests must be made at least 30 days prior to your wedding date. For ceremony music suggestions, please see our Wedding Ceremony Music Guide. If you indicate that you do not have special preferences, then we will select appropriate choices from the Wedding Ceremony Music Guide. If you'd like more contemporary music, please our List of Standard and Contemporary Love Songs.
8. Do you take special requests?
Yes. Special requests for music must be made at least 30 days prior to your wedding date. If we need to specially order or arrange music for you, there will be an additional charge (cost of the music and/or time spent arranging).
9. What other information do you need from me?
After you book, we will ask you to provide the following information:
10. Do you also play for the cocktail hour or reception?
Yes. You can book your ceremony musicians for the cocktail hour and/or reception or select different musicians who work with us. In either case, you will receive a discount for the second hour.
Let us make your wedding day perfect! You're always guaranteed:
a) A reply to your inquiry within 24 hours
b) Unlimited phone and email consultations leading up to your wedding day
c) Guidance and direction in selecting the appropriate ensemble to create the mood that you want for your wedding or event
d) Your favorite songs for your ceremony, cocktail hour, and reception (we do try to accommodate all special requests, including song arrangements unique to each wedding)
e) Coordination with your wedding venue and wedding planner
f) A member of our staff on-site to ensure that music begins on time and transitions are seamless
g) A blog post about your wedding to be featured on our website
h) A gift as a token of our appreciation
2. What time do you arrive at my wedding ceremony?
We always arrive 30-45 minutes before we begin playing. During this time, we set up and confirm all musical cues with your wedding planner or officiant. You are not charged for this time.
3. Will I have to provide anything for your musicians?
Please provide a chair for each musician. It is very important that the musicians be able to see the aisle clearly from where they are, even if all your guests are standing.
4. What if my ceremony begins late?
If your ceremony begins late and/or ends 20 minutes later than the anticipated time, you will be charged extra for the waiting time of the musicians (please see our rates.)
5. What are my payment options?
We require 50% of the payment as a retainer fee at the time of the booking, and the remainder 50% two weeks before your ceremony.
6. Do you have a cancellation policy?
Yes. If you cancel, you must notify us at least two weeks prior to your wedding date in order to receive a partial refund.
7. What music will you play?
At the time of your booking, we will provide a form where you can indicate your requests for music for different parts of your wedding ceremony. All requests must be made at least 30 days prior to your wedding date. For ceremony music suggestions, please see our Wedding Ceremony Music Guide. If you indicate that you do not have special preferences, then we will select appropriate choices from the Wedding Ceremony Music Guide. If you'd like more contemporary music, please our List of Standard and Contemporary Love Songs.
8. Do you take special requests?
Yes. Special requests for music must be made at least 30 days prior to your wedding date. If we need to specially order or arrange music for you, there will be an additional charge (cost of the music and/or time spent arranging).
9. What other information do you need from me?
After you book, we will ask you to provide the following information:
- The order of your ceremony
- The order of your processional
- Number of people in your bridal party
- Your ceremony script (if you have it)
- A contact person for the day of your ceremony
10. Do you also play for the cocktail hour or reception?
Yes. You can book your ceremony musicians for the cocktail hour and/or reception or select different musicians who work with us. In either case, you will receive a discount for the second hour.